Pratiwi, Fajar (2014) PENGARUH SISTEM PENGUKURAN KINERJA, SISTEM PENGHARGAAN, TEKNOLOGI INFORMASI DAN PROFIT CENTER TERHADAP HUBUNGAN ANTARA TOTAL QUALITY MANAGEMENT (TQM) DENGAN KINERJA MANAJERIAL DI HOTEL SEMARANG. Undergraduate thesis, Fakultas Ekonomi UNISSULA.
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Abstract
Influence Performance Measurement System , Reward System,
information technology and profit center on the relationship between Total
Quality Management (TQM) Managerial performance in the hotel in
Semarang , Thesis . Accounting Research Program . Sultan Agung Islamic
University .
This research is motivated by facts on the field found that the number of
tourists in Semarang has increased while the number of levels of occupancy in
Semarang decreased. This condition indicates that Hotel Performance
Management in attracting consumers is not optimal. Moreover, previous research
studies showing that there is a gap between the influence of Total Quality
Management and Reward System toward Manajerial Performance.
The samples used in this research was 49 respondents . Those respondents
comes from employees in the managerial level that includes the head of unit , the
head of division , and the head of section in the Hotel in Semarang. Method of
sampling is using stratified random sampling. Methods of data analysis using
descriptive statistics, quality of data testing , the classical assumption , and the
hypothesis testing by computer programs namely IBM SPSS 20 for Windows.
The results obtained in this research are: 1) Performance Measurement
System as a moderating variable does not affect the relationship of TQM and
managerial performance. 2) The interaction between TQM and reward systems are
significant individually influenced the managerial performance, and reward
systems as moderating variables affect the relationship of TQM and managerial
performance, 3) information technology as a moderating variable does not affect
the relationship of TQM and managerial performance, 4 ) profit center does not
affect the relationship of TQM and managerial performance in the hotel in
Semarang.
Keywords: Performance Measurement System, Choice Systems, information
technology and profit center, Total Quality Management (TQM)
| Dosen Pembimbing: | UNSPECIFIED | UNSPECIFIED |
|---|---|
| Item Type: | Thesis (Undergraduate) |
| Subjects: | H Social Sciences > HF Commerce > HF5601 Accounting |
| Divisions: | Fakultas Ekonomi Fakultas Ekonomi > Akuntansi |
| Depositing User: | Pustakawan 1 UNISSULA |
| Date Deposited: | 29 Dec 2015 03:59 |
| Last Modified: | 29 Dec 2015 03:59 |
| URI: | https://repository.unissula.ac.id/id/eprint/2074 |
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