Nalendra, Andrian (2014) KESENJANGAN HARAPAN ANTARA NASABAH DAN MANAJEMEN TERHADAP PENYAMPAIAN INFORMASI KEUANGAN DAN NON KEUANGAN BANK SYARIAH: STUDI EMPIRIS BANK SYARIAH DI SEMARANG. Undergraduate thesis, Fakultas Ekonomi UNISSULA.
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Abstract
Banking has a primary function as an intermediary, the collector of funds
from the public and distribute effectively and efficiently in the real sectors to drive
economic development and stability of a country. In this case, banks raise funds
from the public based on the trust of the public. The purpose of this research is: to
analyze and provide empirical evidence of whether there is a gap between the
expectations of customers and management of Islamic banks to attribute
statements of financial performance of Islamic banks and non-financial
performance reporting attributes of Islamic banks. The population in this study
were all clients and staff management of Islamic banks. Sampling technique in
this study is convenien sampling. Type of data used is primary data with the
questionnaire data collection methods. Analysis tool used is different from Man
Whitney test. The results of this study are: There kesejnagan between customer
expectations and management of the attribute statement of financial performance
of Islamic banks. This indicates that the client wishes to obtain financial
information as complete as difficult to fulfill by management because it is
influenced by several factors such as the cost of information presentation,
management's desire to avoid the risk of visible weakness, and the time used to
present inrformasi. There is kesejangan between customer expectations and
management of the non-financial attributes of Islamic banks. This indicates that
not all Islamic banking non-financial information can be delivered to customers.
On the other hand, customers require non-financial information to assess how the
quality of the application of Islamic principles and the quality of banking services
because it is the main reason for saving money in Islamic banks.
Keywt°�s : Customer, Financial and Non -Financial Aspects, Inequality
Expectations, Management Islamic Banking
| Dosen Pembimbing: | UNSPECIFIED | UNSPECIFIED |
|---|---|
| Item Type: | Thesis (Undergraduate) |
| Subjects: | H Social Sciences > HF Commerce > HF5601 Accounting |
| Divisions: | Fakultas Ekonomi Fakultas Ekonomi > Akuntansi |
| Depositing User: | Pustakawan 1 UNISSULA |
| Date Deposited: | 28 Dec 2015 09:04 |
| Last Modified: | 28 Dec 2015 09:04 |
| URI: | https://repository.unissula.ac.id/id/eprint/2036 |
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