Items where Author is "SOFIA, ELMA"

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SOFIA, ELMA (2019) PENGARUH PENANGANAN KOMPLAIN, TANGIBLE, DAN WORD OF MOUTH TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL INTERVENING PADA PT. BANK RAKYAT INDONESIA CABANG SEMARANG PATTIMURA. Undergraduate thesis, Universitas Islam Sultan Agung.

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