library@unissula.ac.id
Logo Universitas Islam Sultan Agung Repository UNISSULAUniversitas Islam Sultan Agung Semarang

MODEL PENINGKATAN KEPUTUSAN PEMBELIAN JASA DALAM KONTEKS CITRA PERUSAHAAN DAN KEPERCAYAAN MELALUI PROMOSI DAN KUALITAS PELAYANAN KANTOR POS KOTA PALANGKA RAYA

Detail Tugas Akhir

MODEL PENINGKATAN KEPUTUSAN PEMBELIAN JASA DALAM KONTEKS CITRA PERUSAHAAN DAN KEPERCAYAAN MELALUI PROMOSI DAN KUALITAS PELAYANAN KANTOR POS KOTA PALANGKA RAYA

SAFITRI, NOVI ANGGA (2017) MODEL PENINGKATAN KEPUTUSAN PEMBELIAN JASA DALAM KONTEKS CITRA PERUSAHAAN DAN KEPERCAYAAN MELALUI PROMOSI DAN KUALITAS PELAYANAN KANTOR POS KOTA PALANGKA RAYA. Masters thesis, Fakultas Ekonomi UNISSULA.

Berkas Tugas Akhir

PDF
Text
COVER_1.pdf
PDF
Text
ABSTRAK_1.pdf
PDF
Text
DAFTAR ISI_1.pdf
PDF
Text
BAB I_1.pdf
PDF
Text
BAB II_1.pdf
Restricted to Registered users only
Akses terbatas: khusus pengguna terdaftar Ukuran File (63kB)
PDF
Text
BAB III_1.pdf
Restricted to Registered users only
Akses terbatas: khusus pengguna terdaftar Ukuran File (47kB)
PDF
Text
BAB IV_1.pdf
Restricted to Registered users only
Akses terbatas: khusus pengguna terdaftar Ukuran File (197kB)
PDF
Text
BAB V_1.pdf
Restricted to Registered users only
Akses terbatas: khusus pengguna terdaftar Ukuran File (25kB)
PDF
Text
DAFTAR PUSTAKA_1.pdf

Abstract

Increased purchasing decisions a service in the company's image and the trust
factor that is in the minds of the customers to a service company. Things that should
be considered is how to increase the purchasing decisions of procurement services in
the context of the promotion and improvement of quality of service so expect services
will increase the purchasing decision.
This study aims to describe and analyze the effect of the company's image,
trust, promotion and also the quality of service to the purchasing decision services.
To model the procurement of promotion and improving service quality corporate
image and moderating influence on purchasing decisions trust services.
In this study, the population is the entire customer service Post Office of
Palangkaraya city that the number is not known. The size of the sample used in this
study as many as 100 people. The method used in the selection of the sample used is
purposive sampling and the sampling technique used was accidental sampling. While
the analytical techniques used in this research is to use the concept of Structural
Equation Modeling (SEM) programs Partial Least Square (PLS).
From the results of data analysis can be concluded that: There is a significant
relationship between corporate image services to the purchasing decision. There is a
significant relationship between trust in the services purchasing decision. No
significant difference between the moderation of the corporate image-promotion
services to the purchasing decision. A significant difference between the moderation
of trust-promotion services to the purchasing decision. A significant difference
between the moderation of the corporate image-quality service to the purchasing
decision services. No significant difference between moderation trust-quality service
to the purchasing decision services.

Keywords: Corporate Image, Trust, Promotion, Quality of Service, Purchasing
Decision, Purchasing Decision Services, Post Offices

Informasi Item

Actions (login required)

View Item
View Item
Repository UNISSULAPerpustakaan Universitas Islam Sultan Agung

Telusur

Layanan

Informasi

  • AlamatJl. Raya Kaligawe KM 4, Semarang 50112
  • PelayananSenin–Jumat, 07.00–18.00 WIB
    Sabtu, Minggu & hari libur tutup.
  • NPP3302202D2011823
© 2026 Perpustakaan Universitas Islam Sultan Agung. Hak cipta karya tetap pada penulis masing-masing. KebijakanOAI-PMHRSSDijalankan dengan EPrints