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ATIA, NAILUL (2018) ANALISIS STRATEGI PENINGKATAN KUALITAS PELAYANAN JASA DENGAN METODE SERVQUAL, ANALISIS SWOT DAN MATRIKS QSPM (Studi Kasus Bengkel Mobil Codrat Motor Magelang). Undergraduate thesis, Fakultas Teknologi Industri UNISSULA.

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