Thesis

APRILLIANI, WHILDA AVOSMA (2021) ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN IN CUSTOMER VALUE (PGCV) DI KLINIK KECANTIKAN INDAH BEAUTY CARE. Undergraduate thesis, Universitas Islam Sultan Agung Semarang.