Haryanto, Teguh (2018) MODEL PENINGKATAN KEPUASAN MASYARAKAT MELALUI PELAYANAN PUBLIK. Undergraduate thesis, Fakultas Ekonomi UNISSULA.
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Abstract
This research aims to know the influence of interpersonal communication and menganalisi, services, procedures and quality of service to the satisfaction of the society at the service of the service of the population and civil registration District of Pemalang. This research using quantitative data analysis approach. The population in this research is the whole community who use the services of the public service E-ID card, birth certificate, family card with samples as many as 150 respondents with accidental sampling method. The results of this research show the interpesonal and communication procedures of service get the assessment community of 3.63% in both categories. Quality of service and get the community assessment of 3.61% in both categories. Test results show that the hypothesis of communication a positive and influential interpesonal significantly to the satisfaction of the community, the positive effect of service procedure did not significantly to the satisfaction of the community, the positive effect of service quality and significantly to the satisfaction of the community,interpersonal communication and servicing procedures simultaneously positive and significant effect on quality of service. And in research results showed that interpersonal communication and a positive and influential Ministry procedures significantly to community satisfaction through the quality of service. Key words: interpersonal Communication, Service Procedures, service quality, satisfaction of society.
| Item Type: | Thesis (Undergraduate) |
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| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi Fakultas Ekonomi > Manajemen |
| Depositing User: | Pustakawan 1 UNISSULA |
| Date Deposited: | 05 Oct 2018 04:46 |
| Last Modified: | 05 Oct 2018 04:46 |
| URI: | http://repository.unissula.ac.id/id/eprint/11317 |
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